Site problems February 2025 (1 Viewer)

Hello,
The owners of the server where Undertow resides shut us down due to an e-mail redirect problem. While we are now back up and running, please bear with the site gurus while they research the e-mail problem and devise a solution.

For new members awaiting conformation e-mails, if you don't get a response in a few hours and have followed the instructions about white-listing click here for info about whitelisting and so forth , please make a post in the Guest room threadhttps://www.undertow.club/forums/guest-room.4/
A staff member will activate your accounts and post a reply there. Please be advised that a staff member with admin controls may not always be on site, so you might have to wait a few hours (hopefully not more than 12 hours) for manual activation.

Very respectfully,
fleet (global moderator)

 

[Miku]

Glad to see we're back! Since the Discord was taken over by some other dudes (As far as I know?) and no longer associated with Undertow, I didn't know where I could get any info about the downtime and if it was permanent or not.

 

[fleet]

Glad to see we're back! Since the Discord was taken over by some other dudes (As far as I know?) and no longer associated with Undertow, I didn't know where I could get any info about the downtime and if it was permanent or not.

Not sure what Discord you are talking about, but 'Quiet Undertow Corner' is still run by undertow gurus. In the "Lobby" section, under "site support" there are status updates. Additionally there is an 'announcement' section that has additional information.
Very respectfully,
fleet (global moderator)

 

[Samoth]

Hello, a quick update on the above - we believe we've resolved the email issues, and have re-enabled the email verification part of user registration as a result (we had it turned off as of the 7th or so while we investigated the email issues). Everything should be up and running now. If any issues occur, they can be posted about in the above-mentioned Guest Room sub-forum - we still keep an eye on that and will resolve issues as necessary.

For further details on what's been happening to make the site be on fire, I've posted a longer explanation in the Discord. TL;DR - site got hit by 2 unrelated things at the same time: a report to our hosting provider about some sort of spam crypto phishing scam (that didn't actually involved us, but used the site's redirector as an endpoint to try and mask it being a scammer), and our email provider blacklisting our server IP for some sort of abuse. We believe both issues are patched.